Counselor Preparation Comprehensive Practice Examination

What is the first step in the crisis intervention process as outlined by James and Gilliland?

1. Examine alternatives

2. Define the problem

3. Ensure client safety

4. Provide support

The correct answer is: Define the problem

Defining the problem is a crucial initial step in the crisis intervention process as it lays the groundwork for effective intervention. By clearly identifying the issues and concerns that the client is facing, the counselor can gain a better understanding of the client's experience and the specific factors contributing to the crisis. This step includes gathering information about the client's situation, emotions, behaviors, and any significant events that may have precipitated the crisis. Once the problem is defined, the counselor can then address it systematically through the subsequent stages of crisis intervention. This clarity helps in constructing a tailored response that meets the client's unique needs and leads to more effective outcomes in managing the immediate crisis and formulating an action plan moving forward. Without properly defining the problem, subsequent steps like ensuring safety, examining alternatives, and providing support may not align appropriately with the client's actual needs.